Barcelona Airport BCN

Josep Tarradellas Barcelona-El Prat Airport is located in El Prat de Llobregat, postal code 08820, in the province of Barcelona, Spain. It is part of the Public Business Entity Aena, which manages the Spanish airport network.

To contact this Entity, to get information about flight schedules or to obtain information about AENA telephone numbers and/or external companies, you can go to these telephone numbers and addresses.

Barcelona El Prat Airport

Airport information & contact

Name: Aeropuerto Josep Tarradellas Barcelona-El Prat
Address: El Prat de Llobregat, (08820) Barcelona. España.

Information and customer service (+34) 91 321 10 00.
Email: bcninformacion@aena.es

Public Entities

Aena, S.A. is a Spanish public company that manages 46 airports and 2 heliports in Spain; Barcelona airport is one of them. Originally known as Aena Aeropuertos S.A, it adopted by law the name of Aena SME, S.A following the provisions of Royal Decree Law 8 of 4 July 2014.
ENAIRE is the air navigation manager in Spain. Part of the former Aena Aeropuertos S.A., ENAIRE now executes exclusively responsibilities related to airport and air navigation activities, in addition to performing the national and international operational coordination of the Spanish air traffic control network.

Contact for people with hearing and/or speech impairment:
Aena has an information and customer service line for passengers with hearing and/or speech impairment. This service allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.

Open a new window in Aena, there click on Chat for the people with a hearing impairment, under the orange button..

Press office:
E-mail: bcnprensa@aena.es
(+34) 93297 11 39

Employment:
Employment offer AENA
E-mail: portalempleo@aena.es

Complaints and claims: For clarifications, suggestions and complaints regarding airport facilities and services (cleaning, air conditioning, information service, assistance service for people with reduced mobility, security services, etc.) you can access Aena's telematic services portal.

If you wish to make a complaint about a restaurant service (cafeterias, restaurants, etc.), bear in mind that they have their own Official Book of Catering in which you can make your complaint, complaint or suggestion in the same place as the events.

Lost and found at Barcelona Airport

Lost and found offices

In the lost and found office are stored those objects that have been found in the airport facilities, such as security controls, waiting rooms, boarding rooms, toilets, etc.

The office is located in the Terminal 1, floor 0, Intermodal hall.

Monday to Friday, from 8:00 a.m. to 8:00 p.m.; Saturdays, from 8 a.m. to 3 p.m. Sundays and holidays, closed.
(+34) 932 596 440
E-mail: objetosperdidosbcn@aena.es

Lost items on the aircraft

However, if you lost an object on the plane in which you were travelling contact your airline or the airline's handling company; for their contact details and how to find them, see the following section.

Baggage handling companies- Lost luggage

The companies that handle incidents (lost or damaged) baggage and lost objects on airplanes are:

Aviapartner. This company serves the following airlines:

Air Cairo, Air Canada, Air Senegal, Aegean Airlines, Alba Star, Blue Bird Airways, Carpatair, Cyprus Airways, Royal Air Maroc, SunExpress, TAP Air Portugal, T'way Air.

Contact Aviapartner on the phone: (+34) 607 142 299 or email to bcn.lf@aviapartner.aero as a Lost Property contact if you have traveled with these companies.

Terminal T1, Floor 1, baggage reclaim room.

EasyJet. This company serves the following airlines:

EasyJet, EasyJet Switzerland, EasyJet UK.

There are roving agents in the terminal T2C baggage reclaim hall. E-mail: bcn.lostluggage@menziesaviation.com and bcn.paxdm@johnmenzies.aero.

Terminal T2 Floor 0, baggage reclaim room.

Groundforce. This company serves the following airlines:

Air Algerie, Air Arabia Maroc, Air Baltic, Air China, Air Corsica, Air Europa, Air France, Air Horizont, Air Nostrum, Air Premia, Air Serbia, Air Transat, Air Ukraine International, Arkia Israel Airlines, Asiana Airlines, Atlatinc Airways, Aurigny Air, Austrian Airline, Avion Express, Avion Express Malta, Brussels Airlines, Bulgaria Airlines, Bulgarian Air Charter, Cathay Pacific, Condor, Corendon Europe, Croatia Airlines, Delta, Discover Airlines, El Al Israel Airlines, Enter Air, Etihad Airways, Eurowings, Finnair, Fly Egipt, Fly One SRL, Fly Play, Hi Fly Malta, Hisky Europe, Iberojet, Icelandair, Israir, ITA Airways, Jet2.com, JSC Klasjet, KLM Royal Dutch, Korean Air lines, Kuwait Airways, Lot-Polskie Linie Lotnicze, Lufthansa, Luxair, Neos Airlines, Nesma Airlines, Orbest, Privilege Style, Qatar Airways, Royal Jordanian, Sata Internacional, Saudia Airlines, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, Smartwings, Smartwings Hungary, Smartwings Poland, SunExpress Airlines, Swiss, Trade Air, Travel Service, TUI Fly, TUI Fly Belgium, Turkish Airlines, United Airlines, Westjet Ailines.

Contact Groundforce on the phone: (+34) 93 293 06 48.

Groundforce information. Terminal T1. Floor 1. Boarding area C.

Terminal T1, Floor 1, baggage reclaim room.

Terminal T2A, Floor 0, baggage reclaim room.

Terminal T2B, Floor 0, baggage reclaim room.

Menzies Aviation. This company serves the following airlines:

Aer Lingus, American Airlines, Avianca, Azerbaijan Airlines, BA Cityflyer, British Airways, Emirates, Egyptair, LATAM Airlines, Norwegian Air Shuttle, Norwegian Sweden, Pegasus Airlines, Transavia France, Transavia Holland, Tunisair, Wizz Air, Wizz Air Malta.

E-mail Menzies Aviation: baggage.bcn@menziesaviation.com and bcn.baggage.T1@johnmenzies.aero.

Terminal T1 Floor 1, baggage reclaim room.

Terminal T2A Floor 0, baggage reclaim room.

Terminal T2B Floor 0, baggage reclaim room.

Ryanair. This company serves the following airlines:

Ryanair, Ryanair UK, Laudamotion.

Contact Aviapartner on the phone: Terminal T2A: (+34) 932 596 252 / Terminal T2B: (+34) 932 596 251.

Terminal T2A Floor 0, baggage reclaim room.

Terminal T2B Planta 0, Floor 0, baggage reclaim room.

South Europe Ground Services. This company serves the following airlines:

Iberia, Vueling.

Contacte con South Europe Ground Services en el teléfono: (+34) 900 111 342.

Terminal T1 Floor 1, baggage reclaim room.

Terminal T1 Planta 1, Barcelona-Madrid Corridor.

Terminal T2A Floor 0, baggage reclaim room.

Terminal T2B Floor 0, baggage reclaim room.

Volotea. This company serves the following airlines:

Volotea.

E-mail: bcn.handling@volotea.com.

There are roving agents in the baggage reclaim hall.

Vueling Airlines. This company serves the following airlines:

Vueling Airlines.

Contact Vueling Airlines on the phone: (+34) 900 645 000.

Terminal T1 Planta 1, baggage reclaim room.

Weapons control department

To ask about dangerous luggage, such us firearms, etc. address to the police Guardia Civil (Spanish police):
T1 floor 3, check in hall, (+34) 932 97 11 88
T2B floor 0, Arrivals hall, (+34) 932 97 11 88

Check further information about security forces at additional passenger services.