This assistance service is available to all passengers with reduced mobility or any kind of disability, and must be requested at least 48 hours before the trip, so that everything is ready from the moment the passenger arrives at the meeting point indicated.

PRM Services for passengers with reduced mobility

This service is free and can be ordered by Internet through this link of the Public Corporation AENA , or the following contact numbers (+34) 91 321 10 00.

Contact for people with hearing and/or speech impairment: Aena has an information and customer service line for passengers with hearing and/or speech impairment. This services allows users with these impairments to contact the Information and Customer Service Line from their computer, tablet or smartphone, and access the chat via the following link; without the need for other people to act as their intermediaries. The service is available from 07.00 am to 12.00 am, 365 days a year.
Persons with impaired hearing .

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

Meeting points for PRM (disability)

There are PRM meeting points throughout the airport area. The disabled person or person with reduced mobility can announce their arrival at the airport from there and request assistance.

• They are located in the parking lots, arrivals sidewalk, check-in area and inside the terminal.
• A service worker will scort you from the meeting point until you are seated in the aircraft seat.
• When you arrive at your destination airport, you will be accompanied to the meeting point of your choice.

Several PRM meeting points are distributed inside and outside the Barcelona airport terminals and the airport car park.

Terminal T1

PMR meeting points per floors

Floor 0 Sidewalk Arrivals, central bus platform
Floor 0 Public hall
Floor 1 Hall, next to Parking building T1
Floor 1 Hall Barcelona-Madrid corridor
Floor 3 Sidewalk Departures
Floor 3 Sidewalk Departures, Barcelona-Madrid corridor

Terminal T2

PMR meeting points per floors

R2: Airport train station
T2A P0: Sidewalk Departures/Arrivals
T2B P0: Sidewalk Departures/Arrivals
T2B P0: Hall Departures/Arrivals
T2B P0: Hall connection T2B-T2A
T2B P1: Sidewalk Departures/Arrivals connection T2B-T2A
T2C P0: Sidewalk Departures/Arrivals

Parkings

PMR meeting points in parkings areas

Parking G P0
Parking in front T2A
Parking in front T2B

See the Barcelona airport parkings situation

Travelling alone

For safety reasons, airlines are entitled to require that you travel with a companion if you are not ‘self-reliant’. To travel alone, you must be able to:

• Unfastening your seat belt.
• Leaving your seat and reaching an emergency exit.
• Donning an oxygen mask and lifejacket.
• Understanding the safety briefing and any instructions given by the crew in emergency situations.

Airline cabin crew are not able to provide personal care, so if you need help with feeding, breathing, using medication or using the toilet you will also need to travel with a companion.

Seating on the plane

Airlines should allow you to choose the seat most suitable for your needs. However, people with reduced mobility are not allowed to sit in seats where they may obstruct access to emergency exits.

Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com .