Barcelona airport

Servired (Bankia)

Terminal 1, Level 3, Check in hall.
Terminal 1, Level 1, Barcelona-Madrid corridor.
Terminal 1, Level 1, Boarding area B.
Terminal 1, Level 1, La Plaza.

Servired (La Caixa)

Terminal 1, Level 3, Check in hall.
Terminal 1, Level 1, Barcelona-Madrid corridor.
Terminal 1, Level 1, Sky Centre.
Terminal 1, Level 1, La Plaza (2 ATM).
Terminal 1, Level 1, boarding area C.
Terminal 2B, Level 0, Check in hall.

Euronet

Terminal T2B, Level 0, check-in lobby.
Terminal T1, Level 3. Check-in lobby.
Terminal T1, level 1. Boarding area B.
Terminal T1, Level 1. Sky Centre.
Terminal T1, level 1. The Plaza.
Terminal T2 B, level 0. Check-in lobby.
Terminal T2 B, level 0. Arrivals hall .
Terminal T2, level 1. Boarding area S.

Fast Lane pass is a quick access that allows passengers to cross the Departures security checkpoint skipping queues and waiting times. More information Fast Lane - Quick access.

Get all the information about at Left luggage office Barcelona airport section.

Terminal 1 Level 2,
Terminal 2B Level 0

To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident. You must present the goods purchased and the "tax free" invoices for these to be stamped at the Invoice stamping office (Guardia Civil police customs), and then head to any of the relevant entity at the airport to collect the VAT refund.

Guardia Civil (Customs) 24 hours
Terminal 1 Level 3, Check in area.
Terminal T2A, T2B and T2B, Level 0, Arrivals areas.

If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in check-in areas.

In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport or send the sealed/validated invoices to the establishment in question to make the refund.

VAT refund invoices:
Global Blue: Terminal 1, Level 1 and 3, and T2B Level 0. 917 294 380
Global Exchange: Terminal 1, Level 1 and 3, and T2B Level 0. 900 855 550

More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.

Terminal 1 Level 1. (+34) 933 793 058

Services to resolve incidents with checked baggage. Lost luggage or others baggage incidents at Barcelona airport.

Spaces specially designed for people traveling with pets. They are equipped with artificial grass, water fountains with taps on two levels, litter bins and bollards to tie the leashes.

The spaces for pets or Pet relief are located in:
• Terminal T1, outside sidewalk in the Departures area,
• Terminal T1, south terrace of the Departures area and
• Terminal T2, outer road of Terminal T2, between T2A and T2B,
• Terminal T2 outdoor terrace, next to boarding gates S.

Terminal 1 Level 3, (+34) 934 991 373
Terminal 2B Level 0, (+34) 933 704 503

Outside terminal T2.

Wifi coverage in all terminals. Please refer to Wi Fi access section.

(+34) 932 971 188.
24 hours
Terminal 1 Level 3, Check in hall.
Terminal 2B, Level 0, Arrivals hall.

Lost and found at the airport:
Email lost and found at the airport.
Terminal 1 Level 0, intermodal hall.
(+34) 932 596 440
Monday to Friday, from 8:00 – 20:00. Saturdays, from 8:00 – 15:00, Sundays and holidays, closed.

For lost objects in the aircraft, contact your airline company.

Terminal 2B, Arrivals hall.

Conferences, expositions, press conferences, courses or other events concerted at the airport.

Catalunya Meeting Room

Two rooms of 100m² each, connected or not to each other. Use for conferences, exhibitions, press conferences, meetings and courses.
Terminal 2B Level 1, Departures public area.
(+34) 932 971 101

Get all locations, features and opening hours about VIP lounges.
at Barcelona airport.

The airport has more than 50 areas of Cardiac Rescue Points between its two terminals to assist any user in case of cardiac arrest. The airport has a medical service in T1 and T2.

Municipal Police

Terminal 1 Level 3, Check in hall. (+34) 932 596 832. 24 hours

Mossos d'Esquadra

Terminal 1 Level 3 and T2A Level 0. (+34) 932 596 410. 24 hours

Guardia Civil (Customs)

Terminal 1 Level 3 and Terminal 2B Level 0. 24 hours.

National police

Passports Emergency passports apply (only Spanish passport) and immigration affairs.
Terminal 1 Level 3. 24 hours.

Chapel
Terminal 1 Level 1, La PLaza. 936 327 630. from 6:00 – 22:30.

Multi-confessional chapel - Prayer room
Terminal 1 Level 1, La Plaza. from 6:00 – 22:30.

Terminal 1, Level 3, boarding area (3 play areas).
Terminal 1, Level 1, boarding area (7 play areas).
Terminal 2, Level 1, boarding area (4 play areas).
Terminal 2, Level 0, boarding area. (3 play areas).

Child seats (children up to 25 kg) free and unlimited use in the airport facilities. Terminal T1 has 60 chairs located in its four pick-up points and Terminal T2 has 40 chairs distributed in three spaces distributed in the boarding areas. The return is made at departure, together with the baggage claim..

Luggage trolleys with baby carriers. Available in the check-in areas and boarding areas, on request at the airport information points.
Terminal T1, Level 3, boarding area.
Terminal T2A and T2B, boarding areas.

There are several smoking areas located in the boarding areas of Terminal T1 and T2.

Terminal T1. Floor 1. North Yard.
Terminal T1. Floor 1. South Yard.
Terminal T2. Floor 1 outdoor terrace in the space for pets.

If you think that you were not treated adequately using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com .